--- title: Troubleshooting - Vacuum will not stop description: Hayden --- [Skip to content](https://docs.trovac.com/troubleshooting-vacuum-will-not-stop-3#main-content) - [English](https://docs.trovac.com/troubleshooting-vacuum-will-not-stop-3) - [Français](https://docs.trovac.com/fr/dépannage-lappareil-ne-sarrête-pas-3) English Show submenu for translations [Contact us](https://docs.trovac.com/kb-tickets/new?hsLang=en) ![logo\_trovac.png\]](https://docs.trovac.com/hs-fs/hubfs/logo_trovac.png?height=50&name=logo_trovac.png) Open main navigation Close main navigation - - [English](https://docs.trovac.com/troubleshooting-vacuum-will-not-stop-3) - [Français](https://docs.trovac.com/fr/dépannage-lappareil-ne-sarrête-pas-3) English Show submenu for translations - [Contact us](https://docs.trovac.com/kb-tickets/new) - Go to trovac.com Go to trovac.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://docs.trovac.com/?hsLang=en) 2. [Hayden - North America](https://docs.trovac.com/hayden-north-america?hsLang=en) 3. [FAQ about maintenance and installation](https://docs.trovac.com/hayden-north-america?hsLang=en#faq-about-maintenance-and-installation) # Troubleshooting - Vacuum will not stop ## Hayden ### Situations **1. Hose improperly inserted into vacuum inlet. →** Ensure that the hose end is properly placed in the vacuum inlet: the tab on the hose should fit into the slots of the inlet to ensure adequate contacts for the hose switch to function (see page 18, [**click here**](https://docs.trovac.com/hubfs/Technique/Hose_Mise%20en%20marche%20(18).pdf?hsLang=en)).  --- **2. Defective on/off hose. →** If the hose is properly placed in the vacuum inlet, and the unit continues running despite the fact that the hose switch is in the “off” position, have the hose checked by a service center.  --- **3. Low voltage wire is not connected properly. →** While the vacuum is on, unplug the low voltage wires from the unit. If the vacuum stops, there’s a faulty low voltage wire. Contact your installer or authorized service center.  --- **4. If the vacuum cleaner doesn't stop.** → It is the relay that is stuck so the relay should be changed.  ---   - [Cyclovac - North America](https://docs.trovac.com/cyclovac-north-america?hsLang=en#main-content) - [Owner's manual](https://docs.trovac.com/cyclovac-north-america?hsLang=en#owners-manual) - [Active Line Up Unit](https://docs.trovac.com/cyclovac-north-america?hsLang=en#active-line-up-unit) - [Archived Units](https://docs.trovac.com/cyclovac-north-america?hsLang=en#archived-units) - [Special edition](https://docs.trovac.com/cyclovac-north-america?hsLang=en#special-edition) - [Datasync - Archives Units Discontinued](https://docs.trovac.com/cyclovac-north-america?hsLang=en#datasync-archives-units-discontinued) - [attachement kits](https://docs.trovac.com/cyclovac-north-america?hsLang=en#attachement-kits) - [2014 Promotions](https://docs.trovac.com/cyclovac-north-america?hsLang=en#2014-promotions) - [Cyclovac Warranty Chart](https://docs.trovac.com/cyclovac-north-america?hsLang=en#cyclovac-warranty-chart) - 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